Friendly, knowledgeable staff - were able to offer several options for me, no pressure sales. I ended up buying a machine that I was not sure I would be able to operate without a few lessons, but these are currently not being offered due to the pandemic. I was able to follow the instructions and have already sewed a couple of items for my grand-kids (1 day after I brought it home). I am very happy with my purchase.
- Donna Briggs
smooth transaction and knowledgeable staff. Couldn't brows due to covid restrictions and forgot to ask for a shank adapter.
- Josie Rankin
My experience purchasing from Toews Sewing was superb!
Toews' pricing is very affordable.
I phoned and spoke to Donna. Her knowledge, along with her friendly and professional service made the purchase easy. She reviewed the operation details of the Janome I was interested in, and threw in a couple of little goodies. Thank you, Donna.
- Darlene Jacuk
I bought a Janome HD3000 from Toews Sewing (through Amazon) and ran into a very small (annoying) problem with it. I just called them on the phone and was blown away with how responsive and helpful they were. They clearly explained the adjustment I'd have to make and said I could call back any time. Problem solved! I really can't imagine buying from anyone else.
- Eldor Gemst
Super easy to deal with, free lessons (pre-covid) and continued support! Love my machine
-Jackie Harms
I'm going to make the argument that these guys are faster than Ricky Bobby himself! A while back, I got in touch with them to find some human help in purchasing a machine to suit working with leather. The person was very helpful and put me on a mailing list for when the machine I was looking for was back in stock. She told me to order through their Amazon store to get free shipping. Thank you!
I ordered on Dec. 17, 2020 and was having it shipped to Vancouver. I got a call from a delivery driver on Dec. 18, 2020 saying he was dropping it off. ... ... I think that was less than 24 hours from placing the order to my door step. Nice Job Folks!
- Mikayla “Mik's Personal” Crosson
Aside from the wonderful machine that I purchased, what really stands out is the excellent customer service that I received from Toews. Alayna was extremely helpful when I presented her with a list of questions regarding a CoverStitch machine. She not only took the time to provide the answers but also made suggestions as to some of the problems that I was having with my existing machine. I always received replies to my inquiries in a timely manner. Needless to say, I do not regret buying the Janome 1000 CPX CoverPro from Toews. Thanks!
- AJS
I needed a concealed zipper foot for my 25+ year old Janome sewing machine. They had one in stock and shipped it out right away. Excellent customer service and quick delivery. Will definitely contact them with any other needs.
-N Cullen
Nice variety of in stock sewing machines and sergers. Very knowledgeable staff.Really reasonable prices.Highly recommend:)
- Tony Oostendorp
Bought my Janome sewing machine- which I love, but there was an issue with the tool box not fitting very well. They mailed me out a new one that fits just fine with no questions asked!! and added a package of sewing machine needles as a thank you! Great customer service!!!
- Shawna Kluck
I was looking for a Janome walking foot so I contacted Towes by email. They got back to me really quickly with an answer that they had stock of this product and the price. Very happy with their service and knowledge of what I wanted. Will order again
- Mary Lynn Bartram
For the last 35 years I have bought 4 machines for myself at this amazing place. The staff are so knowledgeable, helpful, and friendly. I also dealt with them as a sewing teacher, and their service of our school machines was excellent. Now that I have retired, I bought myself an embroidery machine as a parting gift. They gave me a thank-you package of several useful tools.
I am moving away and will miss their excellent service!
- Kate Patten